Fibre Network FAQs

VIP Owners' Information Portal

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Fibre Network

We have broken ground on the mammoth task which is providing our new fibre network to the Holiday Park. We are on track to complete the installation by mid-March.

Below are some answers to Frequently Asked Questions to give some further information about the fibre installation.

 

FAQs

• There is no direct cost for the installation nor ongoing usage of the fibre network. This will be covered by your site fees which are reviewed annually in December.

• The existing WiFi is now disconnected.

• There are currently no plans to revisit installing to individual Holiday Homes should you decide you want it at a later date.

• The router that will be fitted internally will be a comparative size to a normal WiFi router. The router will be wall mounted with screws.

• The utility box will be placed next to your gas and electric meters where possible

• The router will in most cases be installed through the floor of your holiday home, and behind the TV unit where this is in the conventional location (i.e. the far left corner). This will likely not use an existing hole e.g. for an aerial.

• There is no option for Owners to request a particular location for their router nor hole for cable; due to the number of Holiday Homes it is not possible for us to accommodate individual requests.

• If we do not have permission to enter your holiday home during the winter period without you being present, the fibre will not be installed. No special cases will be considered.

• If you have arranged for any other groundworks to be completed over the winter, please note the fibre installation will take priority.

• A separate fact sheet will be sent to you by email containing your personal connection details including network name and password.

• The device inside your Holiday Home, as well as the external box, remains the property of Durdle Door Holiday Park. Please do not remove the device or attempt to tamper with or reconfigure it in any way.

• Owners should never use the reset button on the device as this will reset the device to factory settings and not allow access to the internet. If you are experiencing issues please contact IT via Reception.

• The incoming connection should NEVER be plugged in to a device that is not a Durdle Door Holiday Park device. The incoming connection should only ever be plugged into the port labelled ‘24V PoE In’. This incoming connection carries a passive power connection that can harm devices that are not expecting the voltage being supplied.

• Your wireless network will have the SSID (wireless network name) as your Holiday Home number, i.e. NV1 will be Newlands View Pitch 1.
The password for the network is on the bottom of the device inside your Holiday Home, labelled as ‘WPA2’ if you are ever to lose your fact sheet.

• Connect your device, TV, etc using the network name and password as you would with any WiFi. If you wish to use an ethernet cable, you can use the ports on the back of the device to connect any directly wired device.