VIP Owners’ FAQs

VIP Owners' Information Portal


Frequently Asked Questions

1.Q: When will you reopen?
A: We are very excited to be opening on 12th April!

2. Q: How do the current government guidelines affect my access to my Holiday Home?
A: The national lockdown means that the Holiday Park is closed until 12th April. We unfortunately cannot allow the usual day visits we usually accept over the closed winter period. Please stay at home and do not visit the Holiday Park - the entrance gates are locked and you will not be able to enter.

3. Q: How do I report a maintenance issue with my Holiday Home?
A: Please email with a full description of the issue, so that we may raise a job for the relevant team. If it is an aftersales issue with a Holiday Home under warranty, please email for a warranty claim form.

4. Q: Do I need to let you know when I arrive at the Holiday Park?
A: At the moment, while the Park is closed in line with government guidelines, you are not permitted to visit. When the Park is reopened for the season, you do not need to report to Reception when you arrive - just use your fob to enter through the barrier as usual.

For your information, you may like to have a copy of our Park Map: