VIP Owners’ FAQs

VIP Owners' Information Portal


Frequently Asked Questions

1. Q: How do the current government guidelines affect my access to my Holiday Home?
A: The easing of restrictions means that everybody is able to stay overnight away from home in England, with single-household groups.

2.Q: How do I report an aftersales issue with my Holiday Home?
A: Please email with a good description of the issue, and attach photos if relevant. Ellie looks after all aftersales issues and will keep you well updated with all progress through to completion.

3. Q: How do I report a maintenance issue with my Holiday Home?
A: Please email with a full description of the issue, so that we may raise a job for the relevant team. If it is an aftersales issue with a Holiday Home under warranty, please email for a warranty claim form.

4. Q: Do I need to let you know when I arrive at the Holiday Park?
A: You do not need to report to Reception when you arrive - just use your fob to enter through the barrier as usual.

5. Q:When are you reconnecting my Holiday Home after it's winterisation?
A: All reconnections are now complete except where requested otherwise. Don’t forget you will need to turn your water on via the stopcock underneath your Holiday Home the first time you visit.

For your information, you may like to have a copy of our Park Map: