Frequently Asked Questions
1. Q: How do I report an aftersales issue with my Holiday Home?
A: Please email firstname.lastname@example.org with a good description of the issue, and attach photos if relevant. Ellie looks after all aftersales issues and will keep you well updated with all progress through to completion.
2. Q: How do I report a maintenance issue with my Holiday Home?
A: Please email email@example.com with a full description of the issue, so that we may raise a job for the relevant team. If it is an aftersales issue with a Holiday Home under warranty, please email firstname.lastname@example.org for a warranty claim form.
3. Q: Do I need to let you know when I arrive at the Holiday Park?
A: Now that the holiday park is open for the season, you are once again able to access the Holiday Park using your barrier fob. You do not need to come to Reception when arriving back on Park after the winter.
For your information, you may like to have a copy of our Park Map: