VIP Owners’ FAQs

VIP Owners' Information Portal


Frequently Asked Questions

1. Q: How do the current government guidelines affect my access to my Holiday Home?
A: The easing of restrictions means that everybody is able to stay overnight away from home in England.

2. Q: How do I report an aftersales issue with my Holiday Home?
A: Please email with a good description of the issue, and attach photos if relevant. Ellie looks after all aftersales issues and will keep you well updated with all progress through to completion.

3. Q: How do I report a maintenance issue with my Holiday Home?
A: Please email with a full description of the issue, so that we may raise a job for the relevant team. If it is an aftersales issue with a Holiday Home under warranty, please email for a warranty claim form.

4. Q: Do I need to let you know when I arrive at the Holiday Park?
A: You do not need to report to Reception when you arrive - just use your fob to enter through the barrier as usual.

For your information, you may like to have a copy of our Park Map: